Privacy Policy
PXLD AI Ltd | Version 1.0 | Issued 10 August 2026
PXLD AI Ltd ("pxld," "we," "us," or "our"), company number 17365861, whose registered office is 46 Syon Lane, Isleworth, Middlesex, TW7 5NQ, United Kingdom, is committed to protecting your privacy. We provide a generative video model platform that harmonizes real and virtual content (the "Services"). This Privacy Policy explains how we collect, use, and share information about you when you use our Services. Because we operate globally from the United Kingdom, this policy outlines your rights under the UK General Data Protection Regulation (UK GDPR), as well as specific rights for users in the United States and Canada.
This policy covers users of PXLD Studio. If you took part in one of our data collection sessions, our Participant Privacy Notice applies to you instead. The commitment below regarding AI training relates to content uploaded by Studio users and does not apply to footage collected in data collection sessions.
1. Information We Collect
Information You Provide to Us: • Account Information: Name, email address, password, company name. • Content: Images, videos, text prompts, and virtual assets you upload for processing. • Payment Information: Billing details (processed securely by our third-party payment providers; we do not store full card numbers). • Communications: Feedback, support queries, and survey responses. Information We Collect Automatically: • Usage Data: How you use the generation tools, features accessed, and time spent. • Device Data: IP address, browser type, operating system, and device identifiers. • Cookies and Analytics: We use necessary cookies and browser storage to operate our Services, including for sign-in, security and saving your privacy choices. With your consent, we use Google Analytics and its cookies to understand how people use our Services. Google Analytics does not load unless you select "Accept all" or enable Analytics under "Customise". You can reject optional cookies or change your choice at any time using the Cookie Settings link in the site footer.
2. How We Use Your Information
We use your information to: • Provide, maintain, and improve our video harmonization Services. • Process your transactions and manage your account. • Send you technical notices, updates, security alerts, and support messages. • Monitor and analyse trends, usage, and activities in connection with our Services. • Detect, investigate, and prevent fraudulent transactions and other illegal activities. • Comply with legal obligations. Data Processing for AI: We use your Inputs to generate your requested Outputs. We do not use your customer content to train our general-purpose artificial intelligence models unless you have explicitly opted into a data-sharing program.
3. Sharing Your Information
We may share your information as follows: • Vendors and Service Providers: With third parties who perform services on our behalf (e.g., cloud hosting, payment processing, customer support tools). • Legal Requirements: If required to do so by law or in response to a request from law enforcement or a government agency. • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business. • With Your Consent: For any other purpose disclosed to you at the time we collect the information.
4. International Transfers
pxld is based in the United Kingdom. • For US and Canadian Users: By using our Services, you acknowledge that your information will be transferred to, stored, and processed in the United Kingdom and potentially other jurisdictions where our service providers are located. • Safeguards: We take reasonable steps to ensure your data is treated securely, utilizing standard contractual clauses or adequacy decisions where applicable to protect data flowing between jurisdictions.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. You may delete your Content at any time through your account settings.
6. UK and EEA Privacy Rights
If you are located in the United Kingdom or the European Economic Area (EEA), you have the following rights under the UK GDPR: • Right of Access: Request a copy of the personal data we hold about you. • Right to Rectification: Request correction of inaccurate personal data. • Right to Erasure: Request deletion of your personal data ("Right to be Forgotten"). • Right to Restriction: Request that we restrict the processing of your data. • Right to Portability: Request transfer of your data to another service provider. • Right to Object: Object to processing based on legitimate interests. To exercise these rights, please contact us at privacy@pxld.ai.
7. United States Privacy Rights
If you are a resident of the United States, specifically California or other states with comprehensive privacy laws, you have the following additional rights: • Right to Know and Access: You may request details about the categories of personal information we collect, the sources from which we collect it, the purposes for collecting it, and the categories of third parties with whom we share it. • Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions. • Do Not Sell or Share My Personal Information: pxld does not sell your personal information. We do not share your personal information with third parties for their direct marketing purposes. • Non-Discrimination: We will not discriminate against you (e.g., by denying services or charging different prices) for exercising any of your privacy rights. • Shine the Light: California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes.
8. Canadian Privacy Rights
If you are located in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws (such as Quebec Law 25). • Access and Correction: You have a right to access your personal information and request corrections if it is inaccurate. • Withdrawal of Consent: You may withdraw your consent to the collection, use, and disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. • Quebec Residents: If you are located in Quebec, you may have additional rights, including: - De-indexing: Requesting that we stop disseminating your personal information or de-index hyperlinks attached to your name. - Data Portability: Requesting a copy of your computerized personal information in a structured, commonly used format. - Cessation of Dissemination: Requesting that we stop distributing your personal information if the dissemination contravenes the law or a court order.
9. Children
Our Services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will delete it.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: PXLD AI Ltd Company number: 17365861 Registered office: 46 Syon Lane, Isleworth, Middlesex, TW7 5NQ, United Kingdom Email: privacy@pxld.ai
See also our Terms of Service and Prohibited Use Policy.